1. Registration is necessary to enter the prize draw.
2. This prize draw is open to UK residents only.
3. Only one entry per person. No entrant may win more than one prize.
4. All correctly completed entries will be entered into a prize draw which will take place four times a year on 1st January, 1st April, 1st July and 1st October. The first entry drawn will be the winner.
5. The prize is for vouchers to the value of £100 of specific high street vouchers.
6. Voucher Terms and Conditions apply
7. Prizes are subject to availability. In the event of unforeseen circumstances, the Promoter reserves the right (a) to substitute alternative prizes of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into.
8. The winner will be notified via email or post within 1 calendar month of the draw.
9. The Promoter will use any data submitted by entrants only for the purposes of running the prize draw, unless otherwise stated in the entry details. By entering this prize draw, all entrants consent to the use of their personal data by the Promoter for the purposes of the administration of this prize draw and any other purposes to which the entrant has consented.
10. By entering the prize draw each entrant agrees to be bound by these terms and conditions.
11. The Promoter is Quindell Business Process Services, Indemnity House, Sir Frank Whittle Way, Blackpool, FY4 2FB

Welcome to Citroen Accident Assistance

Citroën Accident Assistance is a new Free Accident Support service from Citroën .
To obtain your Free Guaranteed Mobility Certificate, just click on the Register button below to provide us with the right details for you.

Citroën Accident Assistance will:

  • Provide a FREE accident assistance service
  • Collect your car from the scene if unroadworthy
  • Guaranteed mobility in all cases and a like for like replacement vehicle where the accident is not your fault*
  • Pay your excess so you won't be out of pocket**
  • Protect your No Claims Bonus
  • Only use Approved Accident Repair Centres
  • Give you a 5 year repair guarantee
  • Only use Genuine Citroën Parts

* Vehicle will be similar size and group
** Where the accident is not your fault, then you will not have to pay your insurance excess

We will decide whether the accident is or is not your fault solely for the purpose of determining which of the benefits we will make available to you (and for no other purpose). The provision of each of the benefits is subject to your acceptance of such other terms and conditions and/or criteria as we may reasonably specify. In all cases, our decisions will be final.

Accident Not Your Fault?

In the unfortunate event of you having an accident that was not your fault, we’ll get your vehicle recovered from the accident scene (if it’s not driveable) and we’ll manage the claim fully for you. We’ll arrange a like for like replacement vehicle on hire terms and will manage the repairs to make sure your vehicle is repaired to the highest of standards at a Citroën Repair Network approved Accident Repair Centre with the minimum of disruption to your normal routine.

Accident Your Fault?

In the event that the accident is your fault, we’ll ensure your insurance company are informed. We’ll arrange for the vehicle to be recovered from the scene of the accident (if it’s not driveable), and arrange for the repairs to be carried out at the Citroën Repair Network approved Accident Repair Centre closest to you and you will be provided with a courtesy car. We will arrange for an estimate of the cost of the repairs to be prepared and will seek approval of this from your insurance company if fully comprehensively insured or from you if you have Third Party cover* so that the repairs can get started without delay. (Note: We are not responsible for the repairs made by the Citroën Repair Network approved Accident Repair Centre. The insurers may try to mitigate their costs and may therefore query the cost of the work carried out, which is beyond our control).

(*In a Fault scenario where you have Third Party Cover, the cost of repairs and other related services associated with your vehicle will be your responsibility).

Hire Vehicle Terms & Conditions

If we decide that the accident was not your fault and you are provided with a hire vehicle by us, then you will be required to sign our paperwork including a rental agreement which details the hire rates, which will be included in your claim against the other party (we require a correctly completed and signed agreement in order to obtain payment of your hire charges from the third party insurance company). Under no circumstances must you arrange your own hire vehicle. The rental agreement will also include what is known as a “mitigation statement” which you must read and sign to indicate that you have been advised of your duty to keep all your costs to the minimum. It is very important that you understand that you have a legal duty to keep all your costs to a minimum (this is called “mitigation”). You should only accept a replacement vehicle for the period your vehicle is off the road due to the accident related damage. If you can minimise this period by having any temporary repairs to your car then it is your responsibility to have these done. If you are away for any time during the hire period and will not be using the vehicle provided, you must arrange for collection of the vehicle. We can arrange additional hire on your return where necessary. If we do not receive a correctly completed and signed agreement, we will have to arrange for the immediate collection of the credit hire vehicle we provided and you may be invoiced for the hire charges that you have incurred.

We do not set specific times for collection, nor will we contact you to arrange a time. We have a 24 - 48 hour window in which we will collect the vehicle and you should leave the keys at an agreed location if you cannot be present to hand them over. The contact number of our Customer Service Department for you to call to arrange collection of the vehicle is 08000 72 72 72 between 8.45am – 5.15pm Monday – Friday, and 9.00am – 2.00pm Saturday.

Hire Vehicle Fuel

Please note that when the hire vehicle is delivered, it will leave the depot with a full tank of fuel. Any fuel used in the delivery and collection of the vehicle will be your responsibility if the delivery distance is more than 20 miles. You need to return the vehicle with a full tank of petrol to avoid being charged for the fuel used to return the hire vehicle. You will be advised of any charge by our agent when you arrange to return the hire vehicle. This will be taken from the fuel deposit you are asked to provide.

Hire Vehicle Insurance

Comprehensive cover will usually apply during the period of hire and additional drivers may be added at no extra charge. We must have all the details of any additional drivers and they must meet our insurance criteria. Quindell Business Process Service's insurance does not cover medical expenses for anyone who is injured in your vehicle as a result of a motor accident involving your vehicle, personal belongings including tools and any goods or samples connected with your work, foreign use of the vehicle, or your insurance excess. Please refer to the key facts document. If we are unable to arrange insurance which covers you and or any other additional drivers due to restrictions on our insurance, you will be asked to provide your own insurance. Where we provide insurance cover, this will cover you for the amounts you may be legally liable to pay for as a result of any accident involving your hire vehicle and for loss or damage to your hire vehicle.

Member’s own insurance

If we are unable to insure you, we will ask you to insure the hire vehicle under an extension of your own insurance. It will be your own responsibility to check any terms that your insurer may apply in respect of the insurance for the hire vehicle and to pay any charge or fee that your insurer may charge in connection with this.

Information provided by you

The Citroen Accident Assistance membership is based upon all information provided to us by you being true. If any information that you provide turns out not to have been true when provided or confirmed to us, the Citroen Accident Assistance benefits may not be available to you.

Privacy Statement

Quindell Business Process Services takes your privacy very seriously. We promise to do all that we can to protect it. The information below tells you, in mostly broad terms, how we use personal information that we collect from your use of our website.
Any personal information you supply to Quindell Business Process Services via this website (and by other means) will be treated in accordance with the Data Protection Act 1998 and other legislation intended to protect your personal information and privacy.

What information do we collect, and how?
The personal information Quindell Business Process Services collects through this website may include details such as your name, e-mail address, postal address, telephone number and date of birth.
Personal information is collected by Quindell Business Process Services on this website: What will the information be used for?
We would like to send you information about our products and services and any other services described in our website. We may also use the information we collect for analytical purposes, and to assist us in improving our processes, products and services.
We will also use information collected to safe-guard against fraud and money laundering. We are required to report details of some suspicious activities to the Serious Organized Crime Agency (SOCA).
Any personal information you supply to Quindell Business Process Services via our website will be treated in accordance with the Data Protection Act 1998 (including any further amendments) and the Privacy and Electronic Communications Regulations 2003.
We will only use and disclose the information in the normal course of managing your claim.

Your legal rights
Quindell Business Process Services is committed to delivering the rights that the Data Protection Act 1998 and Privacy and Electronic Communications Regulations provide to individuals. Amongst these are:

a) The right to object to your personal information being used for direct marketing. We will give you the ability to object to this, and where required we will ensure we obtain your consent before undertaking marketing;

b) the right to request a copy of the personal information Quindell Business Process Services holds about you. To do this, please write to us with full details of what you require enclosing a cheque or postal order for £10 payable to Quindell Business Process Services, at the following address:
Customer Relations Manager at Quindell Business Process Services Indemnity House, Sir Frank Whittle Way Blackpool, FY4 2FB

Errors and Omissions
If you believe that there may be an error in any of the information that you have submitted via this website, please email: Blackpoolinfo@quindell.com
We will review your records as soon as possible.

We pride ourselves on the quality of our service. In the unlikely event that you wish to register a complaint please contact us:
In writing:  write to Quindell Business Process Services. Indemnity House, Sir Frank Whittle Way, Blackpool, FY4 2FB
By phone:  Telephone 0870 8892200
By email:  customerrelations@quindell.com

Additional Information
We will amend this Privacy Statement from time to time and for this reason, it is valid for a period of 1 day from the date you have viewed it. We recommend that you read this statement regularly.

Quindell Business Process Services

1. Your Policy Summary

Please read this document carefully. This policy summary does not contain the full terms of the policy, which can be found in the policy document.

2. Name of the Insurance undertaking

Equity Red Star, motor policies at Lloyd’s Library House, New Road, Brentwood, Essex CM14 4GD
Equity Red Star is managed by Equity Syndicate Management Ltd which is authorised and regulated by the Financial Services Authority - Registration number: 204851

3. Type of insurance and cover

Quindell Business Process Services has arranged comprehensive cover for the duration of the hire.

4. Significant features and benefits

Quindell Business Process Services will provide motor insurance cover. The following provisions will apply.
5. Significant exclusions or limitations

Authorised drivers only are permitted to drive the hire vehicle. The hirer will pay the insurance charges included in the company’s tariff as indicated in your rental agreement, plus the waiver charge for reducing or removing the insurance excess, (where applicable).

The hirer will compensate the insurer for any loss, which it may suffer as a result of any act or omission on the part of the hire or his servant or agent.

The insurance does not cover:
6. The duration of the motor insurance contract

Quindell Business Process Services shall notify the customer that Insurance cover will cease immediately following the “Off Hire” date.

7. A Statement of Price
The cost of hire and the repairs to your vehicle form part of your claim against the third party motorist who caused the accident. Should the Hire Vehicle be damaged, the following excess will apply in all circumstances: This excess may be waived by paying £30 plus VAT (if over 21) or £40 plus VAT (if under 21).
There may be a possibility of additional taxes not payable via us or imposed by us.

8. Information about Cancellation

Rental Agreement
You have a right to cancel the rental agreement if you wish and this right can be exercised by delivering or sending (including by electronic mail) the cancellation notice contained in your rental agreement to the person whose details are set out in the Rental Agreement at any time within the period of 7 days starting with the day of receipt of the notice in writing of the right to cancel the contract.

Insurance cover
The cancellation rights referred to in the rental agreement do not apply to the insurance cover. As the duration of the contract for vehicle insurance is intended to run for a period of less than 30 days, no cancellation rights apply. Insurance cover is conditional subject to your acceptance of this provision. If the contract for insurance cover is likely to run for more than 30 days a new contract for insurance cover will be effected.

9. Contact details for notifying a claim

In the event of a claim the customer should telephone: 0800 072 72 72 or write to Quindell Business Process Services, Indemnity House, Sir Frank Whittle Way, Blackpool, FY4 2FB quoting your claim reference number immediately. We shall respond promptly to a claim and keep you informed of how the claim is progressing, agree prompt settlement of claims or tell you in writing, and explain why, if a claim cannot be dealt with.

Demands and Needs;

No advice is being given by Quindell Business Process Services.

During our telephone conversation you confirmed that you:
Based on the information provided by you we can confirm that the provision of a Credit Hire vehicle and insurance cover meets the demands and needs of those who wish Quindell Business Process Services to arrange a replacement hire vehicle until the repairs to their own vehicle is complete and their vehicle has been returned.

Further Information

Where applicable Quindell Business Process Services will arrange repairs to your vehicle at one of our Citroën repairers, all work is guaranteed for 5 years and genuine parts are used.

Provision of a replacement vehicle
Where applicable you are entitled to the hire vehicle for the duration of repairs or in the case your vehicle is deemed uneconomical to repair, 7 days after receiving the cheque for your vehicle.

Upon delivery of your hire vehicle you will be asked to sign a mitigation statement, which lays down the terms of our agreement as outlined during our telephone conversation, and you will be asked to sign this statement to show you have accepted the terms of the agreement and that any information you have provided to us is true.

What is the first thing I need to do when I have an accident?
Call the Citroen Accident Assistance line on 0800 072 72 72 before you call your insurance company. We can advise you on the best course of action to protect your rights and minimise your cost and inconvenience.

What happens with my insurance company?
If you are not at fault for the accident, Citroen Accident Assistance will contact your insurance company and agree with them how your claim will be handled. We will liaise with them on your behalf, meaning you don’t have to.
If you are at fault Citroën Accident Repair Centre dealing with your repair will liaise with your insurance company while the repairs are being carried out.

Why should I use the services of the Citroen Accident Assistance Line rather than deal with another Accident Management company or my insurance company?
The choice of who handles your claim in the event of an accident is yours. If you choose the Citroen Accident Assistance, you can be sure of a comprehensive service from start to finish. We will also ensure that Citroën Manufacturer parts will be used during your repair, which will be fully guaranteed for 5 years as will all other aspects of the repair.

What happens with my car?
Citroen Accident Assistance will make arrangements for your car to be recovered to a Citroën Network Repair Centre.

Do I get a replacement car?
If the accident is not your fault, you will be provided with a like for like replacement vehicle*. If the accident is your fault, a courtesy car will be provided. In both situations, this is subject to you meeting the minimum applicable insurance criteria.
* Like for like refers to engine and vehicle size

Who pays for the replacement car?
If the accident is not your fault, the cost of the replacement car is recovered from the insurance company of the at fault party.

What happens if I am injured?
Your Citroen Accident Assistance Line advisor will advise you and with your agreement appoint an approved solicitor to manage your claim.

Can I choose which repairer fixes my vehicle?
Yes, but our recommended repairer will be Citroën Accident Repair Centre who will use Manufacturer Citroën parts, guarantee all repair work for 5 years and ensure the repaired vehicle maintains its original warranty.

Do I need to get three different estimates for the repair?
No, your Citroen Accident Assistance Line team will manage all insurer approvals.

How will I know when the repairs will be completed?
We monitor the repair and liaise with all interested parties until the car is returned to you.

Am I entitled to a replacement vehicle if my vehicle is written off?
Yes, if the accident was not your fault and we can prove a need for a replacement vehicle similar to your own. Citroen Accident Assistance Line will arrange for you to have a temporary replacement vehicle whilst your claim is settled. You will need to return this vehicle no later than 7 days after the settlement claim funds clear into your bank account.

Do I have to pay my insurance excess?
If you are not at fault, we will claim from the other party’s insurance policy. By doing this, you will not be invoking your own insurance policy and therefore there will be no policy excess to pay. If the accident is your fault, then your policy excess will be payable.

Will my No Claims Bonus be affected?
If the accident was not your fault it may temporarily be affected depending on the individual insurer’s policy. Upon successful completion of the claim, your no claims bonus would be reinstated.

Terms & Conditions | FAQ